Privacy Policy
Introduction
This privacy policy should serve to inform you about the ways QARS collects, stores, uses, and protects your personal information. Collecting this information is vital to provide you with our services. Additionally, we respect your privacy and are committed to the protection of data.
The Information We Collect
We collect personal information including but not limited to:
- Identifying data such as your name, date of birth, and gender
- Contact data such as your phone number and email
- Your address
- Financial data such as your banking details
This information is collected upon registering an account with us. This is required in order to make a purchase and to use our services.
How We Use The Information
We use your personal information to:
- Process orders and transactions
- Provide customer support
- Send marketing communications, if you have opted in
- Improve our products and services
- Comply with legal obligations
We may share your information with our vendors under contract who help provide certain goods or services or help with parts of our business operations, including fraud prevention, billing, and marketing. We may also share information with other third parties who provide us with relevant services where appropriate.
Information Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. We use encryption, secure servers, and access controls to safeguard your data.
Your Rights
You have the right to:
- Access, correct, or delete your personal information
- Object to the processing of your personal information
- Withdraw consent for marketing communications
- Request a copy of your personal data in a commonly used format
To exercise your rights, please contact us using the information provided in the "Contact Us" section below. Please note that objecting our processing of certain data may prevent us from delivering our services to you properly.
Cookies
We use website cookies to enable us to do everything from running the website to running analytics that allow us to tailor your experience appropriately. Please review our cookie policy for more details.
Third Party Services
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third parties.
Policy Changes
We may update this Privacy Policy from time to time. The latest version will be posted on our website with the effective date.
Enquiries
If you have any questions or concerns about our privacy policy and how we handle your information, please do not hesitate to contact us at our email qsparebusiness@outlook.com.
Vendor Policy
This document will serve as a legal agreement between the e-commerce provider QARS (we, us, our) and the vendor (Name) ___________ with the address ___________ and phone number ___________ put into effect as of (Date) ___________ .
Scope of Services
QARS shall provide an online platform for selling auto parts, accessories, and other auto related products as per our terms of service. The vendor shall supply the goods that include but are not limited to:
- Auto parts
- Auto accessories
- Auto oils and fluids
- Any other auto related items
Communication
- Communication between both parties shall be conducted via email or phone through an assigned coordinator.
- The communication shall only be concerned with operational and logistical issues.
- The vendor is responsible for ensuring open communications at all working hours from their end.
- The vendor shall agree to the use of QR codes on products by our end in an effort to enhance tracking capabilities.
- The vendor is responsible for communicating with us the availability of products in shop and whether they have been sold through walk-ins.
- Communication concerning items sold through walk-ins should be immediate.
Payment
The vendor details can be viewed by customers following a successful purchase. The customers shall pay us directly the full price of the displayed item according to our terms of service. QARS shall provide payment to the individual vendors after the applicable amount has been deducted from the total sum paid by the customer.
In return for our services, we shall charge the following margins based on product category:
- Engines and transmissions - 35%
- Mechanical parts - 25%
- Electrical components - 25%
- Tyres and wheels - 15%
- Pipes and hoses - 10%
- Oils and fluids - 5%
- Filters - 5%
- Exclusive items (from any category) shall be subject to a 5% deduction in margins
QARS shall only send payment via transfer to a bank account provided by the vendor upon this agreement. Any change to the initially provided account shall be formally requested by the vendor and must be accepted by us. The vendor shall allow for a period of at least 2-3 days after the invoice of a sale to receive payment for the product sold.
Delivery
- Delivery of products shall be handled by QARS through a third party service provider.
- The vendor is responsible for making contact with the delivery company representative and providing him with the appropriate products after confirmation of all appropriate details.
- It is the vendor’s responsibility to ensure the availability of the product and the successful dispatching of the product to the delivery company representative during the entirety of the vendor’s store and storage facilities operating hours.
- The vendor shall not be responsible for any loss or damage of product during transit.
Returns and Refunds
The vendor shall be fully responsible for providing returns or refunds for their products according to our policies. Vendors cannot directly communicate with customers concerning any grievances they may have. Upon the customer contacting us, we shall relay his complaint to the vendor for handling via the appropriate measure (exchanging the product; refunding the full purchase amount).
By agreeing to this document, the vendor hereby agrees to QARS’s returns and refunds policy concerning vendor responsibility and specifics.
Site account and activity
Account
The vendor is responsible for maintaining the confidentiality of their account and password and for restricting access to their computers and other applicable devices. We may provide the ability for the vendor to grant additional users access to their account under separate user names and passwords. The vendor shall be responsible for all activities that occur under their account or password, including all activities that occur under any user name they grant access to their account. The vendor will ensure that all users granted access to their account comply with these terms. The Vendor Services are not intended for use by children. We reserve the right to refuse service, terminate accounts, or remove or edit content in our sole discretion.
Activity
The vendor shall be limited to providing product information and any content related to the product in the aim of providing a better description of said product. The vendor is not allowed to post any content not pertaining to the product displayed. QARS shall have the right but not the obligation to monitor and edit or remove any activity or content that includes information not concerning the description of the product.
We take no responsibility and assume no liability for any content submitted by you or any third party. We attempt to be as accurate as possible. However, we do not warrant that descriptions of products available through our website are accurate, complete, or error-free.
Exclusive Products
The vendor shall agree to set items to be sold ‘exclusively’ through our platform determined through agreement between the vendor and us. It is the responsibility of the vendor to only sell items deemed exclusive through our website and should direct customers to do so. Items labelled exclusive are subject to up to a 5% decrease in margins charged by us for the item otherwise.
Key Performance Indicators
By agreeing to this contract, the vendor agrees to be measured in terms of performance against several indicators. Following the results of such measurements, actions can be taken periodically towards vendors to ensure common success.
Termination
Both parties agree that they are entitled to terminate this agreement with 90 days notice. QARS reserves the right to terminate this agreement in the event of dissatisfaction with vendor concerning product availability, communication, delivery delays, and other issues. We also reserve the right to terminate this agreement at our own discretion.
Independent Seller Policy
This document will serve as a legal agreement between the e-commerce provider QARS (we, us, our) and the independent seller (Name) ___________ with the address ___________ and phone number ___________ put into effect as of (Date) ___________ .
Scope of Services
QARS shall provide an online platform for selling auto parts, accessories, and other auto related products as per our terms of service. The individual seller shall supply the goods that include but are not limited to:
- Auto parts
- Auto accessories
- Auto oils and fluids
- Any other auto related items
Communication
- Communication between both parties shall be conducted via email or phone.
- The communication shall be only concerned with operational and logistical issues.
- The individual seller is responsible for ensuring open communications at reasonable times from their end.
Payment
The customers shall pay us directly the full price of the displayed item according to our terms of service. QARS shall provide payment to the independent sellers after the applicable amount has been deducted from the total sum paid by the customer.
In return for our services, we shall charge the following margins based on product category:
- Engines and transmissions - 45%
- Mechanical parts - 35%
- Electrical components - 35%
- Tyres and wheels - 20%
- Pipes and hoses - 15%
- Oils and fluids - 5%
- Filters - 5%
QARS shall only send payment via transfer to a bank account provided by the independent seller upon this agreement. Any change to the initially provided account shall be formally requested by the independent seller and must be accepted by us. The independent seller shall allow for a period of at least 2-3 days after the invoice of a sale to receive payment for the product sold.
Delivery
- Delivery of products shall be handled by QARS through a third party service provider.
- The independent seller is responsible for making contact with the delivery company representative and providing him with the appropriate products after confirmation of all appropriate details.
- It is the independent seller’s responsibility to ensure the availability of the product and the successful dispatching of the product to the delivery company representative.
- The independent seller shall not be responsible for any loss or damage of product during transit.
Returns and Refunds
The independent seller shall be fully responsibly for providing returns or refunds for their products according to our policies. Independent sellers cannot directly communicate with customers concerning any grievances they may have. Upon the customer contacting us, we shall relay his complaint to the independent seller for handling via the appropriate measure (exchanging the product; refunding the full purchase amount). By agreeing to this document, the independent seller hereby agrees to QARS’s returns and refunds policy concerning vendor responsibility and specifics.
Site account and activity
Account
The independent seller is responsible for maintaining the confidentiality of their account and password and for restricting access to their computers and other applicable devices. We may provide the ability for the independent seller to grant additional users access to their account under separate user names and passwords. The independent seller shall be responsible for all activities that occur under their account or password, including all activities that occur under any user name they grant access to their account. The independent seller will ensure that all users granted access to their account comply with these terms. The account services are not intended for use by children. We reserve the right to refuse service, terminate accounts, or remove or edit content in our sole discretion.
Activity
The independent seller shall be limited to providing product information and any content related to the product in the aim of providing a better description of said product. The independent seller is not allowed to post any content not pertaining to the product displayed. QARS shall have the right but not the obligation to monitor and edit or remove any activity or content that includes information not concerning the description of the product. We take no responsibility and assume no liability for any content submitted by you or any third party. We attempt to be as accurate as possible. However, we do not warrant that descriptions of products available through our website are accurate, complete, or error-free.
Termination
Both parties agree that they are entitled to terminate this agreement with 90 days notice. QARS reserves the right to terminate this agreement in the event of dissatisfaction with the independent seller concerning product availability, communication, delivery delays, and other issues. We also reserve the right to terminate this agreement at our own discretion.
Returns & Refunds Policy
At QARS, customer satisfaction is of the upmost importance. We intend to ensure the smooth flow of transactions on our website. Part of that effort is to place a focus on the refunds/product exchanges aspect of it. We maintain a generalized policy for our customers in line with broader vendor policies. However, as we are only a platform for selling products, our suppliers/vendors are directly responsible for any issue concerning product return, exchange, and refund.
You may contact us directly regarding any concerns with your product at our email support@qars.qa. We will try our best to reply within 24 hours.
Product Return/Exchange
- Returned products must be in their original packaging, unused, and undamaged.
- Product returns/exchanges must be requested within 7 days of receipt of item to be eligible.
- Products that have been installed for testing or usage will not be eligible for return.
- Electrical products will not be accepted for return unless for manufacturing defect.
- Products mistakenly ordered or ordering a different product than intended while not having any defect will not be eligible for return.
- In case your request fulfills our policy, we will refund the entire amount of purchase for the particular product to the original method of payment.
- The customer must allow for a period of 5-7 days from the vendor receiving the returned product for the amount to be reflected on the method of payment.
Special Circumstances
- QARS will directly refund you under the following circumstances:
- If a duplicate payment has been made when purchasing a product due to a system error.
- If the item you purchased has not been delivered within 14 days of the date of invoice.
- We may refund you at our sole discretion to resolve any issue and ensure lack of delays in customer experience.